Dear Customers,
As a follow-up to our letter informing you of the level of preparedness Family Tree DNA established regarding the coming of Hurricane Ike to Houston, we are coming to you now to update you on our status post-Ike.
a) As you may know, all of our standard Y-DNA and mtDNA tests are processed at the lab in Arizona, and therefore, this processing has not been affected at all.
b) Also, as we advised previously, we have taken appropriate measures to safeguard and protect the data and our servers and therefore all computer systems are in place and functioning normally. You may have noticed that our web sites have been up, available, and are running normally as they were before and during the storm.
c) The building where Family Tree DNA's offices and Houston laboratory are located is without power, like most of Houston office buildings, and sustained damage, like so many other Houston office buildings. This means that the building will be closed for the next few days until it is ready for tenants to return. Despite this situation, several members of our staff have worked over the weekend to transfer equipment to other locations so that our normal office operations can resume on Monday, or at the latest on Tuesday, from an alternate location. All postal mail will be picked up normally at our local post office, so that kits can be checked-in and processed normally.
d) The coming days will allow us to have a better assessment of when our Houston lab will resume normal operations, at which point we will be back to you again with additional information about any delays in delivering results for the advanced tests that our lab processes in Houston. (Advanced panels, FGS and Deep Clade Y SNP's)
Please forgive us if in the next few days we don't meet our standard level of customer service as to e-mails and phone calls. We will be back to normal as soon as possible. We appreciate your continued support .
E-mail us anytime!
| Bennett Greenspan | Max Blankfeld |
| President | Vice-President, Operations and Marketing |
| bcg@familytreedna.com | max@familytreedna.com |
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